Privacy Policy

Last Updated: June 18, 2024

 

Shopify Inc. ("Shopify") operates this Web site, pursuant to agreements with Dr.Cuddles. Both Shopify and Dr.Cuddles ("we" or "us") recognize that you care how information about you is used and shared. We have created this Privacy Policy to inform you of our information collection, use and sharing practices for this Web site.

Personal Information We Collect

 Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services (including your Account, if you are an Account holder), and to enable you to enjoy and easily navigate our Services.
The categories of personal information we collect depend on whether you are a customer, user, applicant or visitor, and the requirements of applicable law.

SMS Messaging

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including educational content, product information, tips, tricks and request for reviews from us). By consenting to commercial text messages in Dr. Cuddle’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive additional recurring commercial text notifications in relation to your order, including without limitation text marketing offers and transactional texts, such as product information and offers and requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Our tool stores responses, purchase information, and links clicked to better personalize content we send. This information is used to determine when to send educational, product experience, and product recommendation messages via SMS. 

Information You Provide to Us

  • Account Creation. When you create a user account, we may collect your name, email address, postal address, phone number, and password.
  • Shopping with Us. We may collect Personal Information from you to improve your in-store shopping experience, including collecting your phone number or email address to communicate updates.
  • Your Communications with Us. We collect personal information from you such as email address, phone number, or mailing address when you request information about our Services, register for our emails, request customer or technical support, apply for a job or otherwise communicate with us.
  • Surveys. We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information which may include personal information.
  • Social Media Content and Reviews. We may offer forums, blogs, or social media pages, including for you to review your Dr.Cuddles purchases. Any content you provide on these channels will be considered “public” and is not subject to privacy protections.
  • Registration for Sweepstakes or Contests. We may run sweepstakes and contests. Contact information you provide may be used to reach you about the sweepstakes or contest and for other promotional, marketing and business purposes, if permitted by law. In some jurisdictions, we are required to publicly share information of winners.

With whom do we share your information?

  • We do not share with others, or sell or rent to others, any personal information that you provide to us through this website or through our Customer Service Department, except with your consent or as described in this Privacy Policy.
  • We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform. 
  • We may release personal information if we believe in good faith that the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Shopify and/or Dr.Cuddles, or any of our respective affiliates, business partners, customers or others.
  • We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this website during a specific time period or purchased a specific product through this website. This information generally is shared in an aggregated form.
  • As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that Shopify or Dr.Cuddles, or substantially all of our respective assets, are acquired by a third party, such information may be one of the transferred assets (unless the information was collected under a previous Privacy Policy that did not permit such disclosure). Under such circumstances, Shopify or Dr.Cuddles, as the case may be, would to the extent possible require the acquiring party to follow the practices described in this Privacy Policy. 

Cookies, Pixel tags/Web beacons, and Analytics Information

  • We collect and store information that you enter into this website or that you provide to our Customer Service Department. This information may be used to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications in connection with this website.
  • We collect and store certain other information automatically whenever you interact with this website. For example, we collect your IP address, browser information and reference site domain name every time you visit this website. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this website and to provide our customers with a fulfilling shopping experience.
  • Also, like many websites, we use "cookies", which are files stored on your computer's hard drive by your browser. Cookies do not contain personally identifiable information. Cookies help us to identify account holders and to optimize their shopping experience.
  • Cookies also allow us to hold selections in a shopping cart when a user leaves this website without checking out.
  • Cookies are not used on this website to store your account information; this information is stored securely on this website's server.
  • When you log in at this website with your username and password, we will assign you a secure session id. The server then passes your information to you through this secure session id.
  • Also, we will use cookies to monitor and maintain information about your use of this website.
  • Cookies are also used to track the identity of the website you visited immediately prior to visiting this website; otherwise, we do not track information about your use of other websites. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this website.
  • We also utilize Custom Audience Pixel (Custom Audience from Your Website). A Custom audience pixel is a tiny piece of Java script code that we have incorporated into each of our web pages. This piece of code provides a series of functions for transmitting application-specific events and user-defined data to Facebook.
  • We use custom audience pixels to record information about the way visitors use our website. For this reason, each of our web pages contains a custom audience pixel. This pixel records information about the user's browser session, which it sends to Facebook, along with a hashed version of the Facebook ID and the URL viewed. Every Facebook user has a unique, device-independent Facebook ID that allows us to address and recognize users across a range of devices using the Facebook social network, so that we can address our visitors for commercial purposes using Facebook ads.
  • The user information will be deleted after 180 days, until the user visits our website again. "Custom Audience from Your Website" respects your privacy. Thus, no personal information about individual visitors to the website will be disclosed to Dr.Cuddles and Dr.Cuddles can only advertise to website customer target groups in a targeted way once the customer target group has reached a critical mass. This makes it impossible for Dr.Cuddles to discover the identity of individual visitors.

Is information collected on children?

  • This Web Site is a general audience website and is not directed for use by children. We do not intend to collect Personal Information from anyone who is under the age of 13. If you are under the age of 13, you should not provide any personal information to us and you should use this website only with the involvement of a parent or guardian. 
 

What steps are taken to keep my information secure?

  • We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this website, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department.

Can I indicate whether or not I want to receive promotional communications?

  • You will have an opportunity to change these selections by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you. Additionally, you may e-mail us at our Customer Service Department
.
  • Please note that any request to be removed from such mailing lists may take up to one (1) week to become effective. Even if you are removed from any such list, if you order online, we will send you an email confirming your order and may need to contact you by phone, email, or regular mail if we have questions about your order.

What happens when I link to and from another website?

  • This website may contain links to websites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites. We encourage you to be aware of when you leave this website and to read the privacy policies of each and every website that you visit.
  • If you have accessed this website through a link from certain of our advertising or marketing partners, this website may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed web pages is collected by us, and our use of this information is governed by this Privacy Policy. 
 

What about contests and sweepstakes?

  • When we run a contest or sweepstakes relating to this website, it will be accompanied by a set of rules. The rules for each contest/sweepstakes will specify how the information gathered from you for entry will be used and disclosed.

What about online surveys?

  • We may from time to time conduct on-line surveys. When you complete an online survey, we may ask for certain information including your age, zip code, shopping habits, email and/or mailing address. This information will be treated in accordance with this Privacy Policy.

How will I be informed of changes regarding this Privacy Policy?

  • If we make any material changes to this Privacy Policy, we will post a notice on this website notifying users of the changes. In some cases, we may also send an email notifying users of the changes. You should check this website periodically to see if any recent changes to this Privacy Policy have occurred.

Please be advised that the practices described in this Privacy Policy apply only to information gathered through this website and, where applicable, through our Customer Service Department in connection with this website, and do not necessarily reflect our practices with respect to information gathered through other websites that we operate or through other off-line means. 

If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department. 

Addendum: Managing cookies

Although you can browse our site freely without cookies enabled on your computer, you’ll be unable to buy any items. If your cookies are deactivated and you wish to enable them, read on. There are slightly different routines for PCs and Macs, so we’ve compiled this handy guide.

PC users
Firstly, if you’re not sure which web browser you’re using, just click ‘Help’ at the top of the browser window and choose the ‘About’ option..

Google Chrome
1. Click 'Tools' at the top of your browser window. Choose ‘Options’
2. Click 'Under the Hood'. Select the 'Privacy' section. Click 'Content settings'
3. Choose 'Allow local data to be set'

Microsoft Internet Explorer
1. Click on 'Tools' (or the cog icon) at the top of your browser window. Select 'Internet options'. Choose the 'Privacy' tab
2. Make sure your privacy level is set to ‘Medium’ or lower – any higher and cookies will be blocked

Mozilla Firefox
1. Click on 'Tools' at the top of your browser window.
2. Select ‘Options’
3. Click the ‘Privacy’ icon
4. Select ‘Cookies’. Choose 'Allow sites to set cookies'

Safari
1. Click on the Cog icon at the top of your browser window. Choose the 'Preferences' option
2. Select 'Security'. Tick the box 'Block third-party and advertising cookies'. Press ‘Save’

Mac users
Firstly, if you’re not sure which web browser you’re using, click on the Apple menu with the browser window open and choose the ‘About’ option.

Microsoft Internet Explorer on OSX
1. Click on 'Explorer' at the top of your browser window.
2. Choose 'Preferences'
3. Scroll down. Find 'Cookies' under ‘Receiving Files’ and choose the 'Never Ask' option

Safari on OSX
1. Click on 'Safari' at the top of your browser window
2. Choose the 'Preferences' option
3. Select 'Security', then 'Accept cookies'
4. Choose 'Only from site you navigate to'

For other browser types
Please refer to your instruction booklet or search online help files

Third-party cookies
Some embedded content might include cookies from external websites. Because these are beyond our control, we recommend you visit these third party sites to confirm their cookie policies.